SussexSurrey Doors and Windows Ltd are the premier replacement door and window installer in the local Sussex and Surrey area. With over thirty years in the industry, our owner-Director and his dedicated team have one objective: To offer the highest quality products and exceptional customer service, with honesty and integrity, all at a fair price. Working with industry leading manufacturers, you can be sure that you will receive a high-quality product that will look good for many years to come.
At our showroom on Queen Street in Horsham (near the iron bridge) you can see some of the products and discuss your requirements.
***PLEASE NOTE THAT VISITS TO THE SHOWROOM ARE BY APPOINTMENT ONLY***
Whether you would like a single window, a new front door or an entire house of door and windows, you will receive the same personal care and attention to detail with a product to suit you, your budget and your home. Everything is made to measure, from a wide choice of colour and finish, hardware and glazing, all of which combines to offer an end product that is personal to you.
Our range of GRP composite doors and timber-alternative doors are A-rated for energy efficiency, meeting the latest energy efficiency regulations and are installed within a reinforced frame and secured with multi-point locking, hooks and a deadbolt, these doors meet the latest standards and legislation.
Our PVCu windows exceed all current regulations in the UK for window energy efficiency with window energy ratings of up to A++.
Our range of timber alternative windows have A+ rated glazing as standard, multi-point shoot bolt security locks and security bolts and claws fitted to the frame.
Quotation: In order to supply a quotation you can forward an email to us with details of the quotation that you require, you can visit the showroom (please make an appointment) or we can visit you at the property by prior appointment, so that we can discuss your requirements. With a wealth of local knowledge and industry experience, our sales staff will be able to recommend the most suitable product, taking into account the style and age of your property and your own personal preferences. The quotation is prepared after the appointment and will be forwarded to you within a few days. There will be no sales pressure, simply a courtesy call to ensure that you have received the quotation. We then leave it up to you to follow up in your own time.
Survey: Once you have decided to go ahead, our experienced surveyor will make an appointment to see you at the property to enable him to take meticulous measurements, go through the contract in detail with you and then he will ask for the 50% deposit. This can be paid by bank transfer, debit card, cheque or credit card. Once back at the office the order will be checked and placed with the manufacturer. You will receive a receipted invoice within a few days, for your records, usually sent by email.
Installation: Once we have a delivery date for your items we will contact you to arrange a convenient installation date. We understand that it is quite an upheaval having replacement doors and windows fitted and therefore our installers will always treat your home with respect, using dust sheets and cleaning up as they work. If your contract states that a stage payment is required, this will be invoiced ahead of the installation date and is due for payment upon receipt of the invoice. The balance invoice will be emailed to you in advance and we ask that payment is made on or before the end of the installation. Our team of friendly fitters have between 25 and 35 years’ experience and all hold FENSA MTC cards, providing you with the reassurance that your installation will be of a nationally recognised standard.
Guarantee: You will receive a 10-year insurance backed guarantee from the PWF (Plastics Window Federation) within two weeks of installation, which will be emailed to you directly from them. Where applicable your FENSA certificate will be issued directly to you by FENSA within approximately 6 weeks. Please be aware that FENSA is a glazing scheme and if your installation includes a door which has less than 50% glazed area then this will not be included on the FENSA certificate. It is important that the guarantee and FENSA certificates are stored safely as these will be required in the event that you sell your home. FENSA do make a charge for issuing a duplicate certificate.
After care: With the correct care and maintenance your doors and windows will continue to look like new for years to come. Never use solvent-based or abrasive cleaning products, or products containing bleaching agents; do not use steam cleaners or pressure washers and keep moving metal parts lubricated with silicone spray, including metal to metal contact areas which will help reduce corrosion. You will be provided with a link from PWF with your guarantee to their product after care information, detailing the do’s and don'ts of looking after your doors and windows. However, if you are unsure, please do not hesitate to contact us and we will be happy to advise you.
Aftersales: Our commitment to customer service does not end with the installation. Should you have any problems with any of your double-glazed products give us a call or email info@sussexsurrey.com and we will arrange an appointment to come out and see what the problem is and how it can be resolved. Please check the terms and conditions supplied with the original contract as some items have a shorter guarantee period and there may be a charge for the call out and repair/replacement. Unfortunately, we are not able to offer an emergency response and we do not hold any stock, but we will do our best to resolve your problem as quickly as we can and will keep you informed along the way.
Glowing testimonials are a continual endorsement of the superior care and consideration that every customer expects. The ever-increasing number of recommendations from customers continues to drive the business forward, earning us a reputation we are justifiably proud of. Despite this, nothing is taken for granted and we continually strive to maintain our enviable position within a competitive industry. Find out more
“I just want to say how impressed I am by my new windows. Also, a mention to the quality of the service from the fitters, who were great and very dog friendly! I would be happy to recommend you to my clients via my role as an estate agent.” Mrs Martin from Horsham
“My neighbours and friends are commenting daily on the new door: ‘incredible quality’, ‘the nicest on the street’ and ‘so smart and such a lovely colour’. It makes me so happy to know that I made the right choice." Mrs Taylor from Henfield